Terms and Conditions for using:    www.lalettreblanche.com

Effective Date: 15 November 2024

This privacy policy sets out how personal data will be managed on this website, in compliance with the GDPR . It is essential that you read and accept it before continuing to browse www.lalettreblanche.com .

CONTENT:

  1. INFORMATION ABOUT US AND HOW TO CONTACT US
  2. THIS AGREEMENT
  3. ORDERS
  4. DELIVERY
  5. PRODUCTS
  6. DIGITAL PRODUCTS USE, RIGHTS AND REQUIREMENTS
  7. OUR RIGHTS TO MAKE CHANGES
  8. IF SOMETHING GOES WRONG
  9. YOUR USE OF THE WEBSITE
  10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU 
  11. OTHER IMPORTANT TERMS

 

1. INFORMATION ABOUT US AND HOW TO CONTACT US

Who we are. We are a publishing company La Lettre Blanche of Stringstraat 28H, Amsterdam Netherlands, 1054VR, whose principal place of business is exclusively remotely. Our company registration number is 87810964. Throughout the site, the terms “La Lettre blanche/LLB/Us/We/Ours” refer to La Lettre Blanche. La Lettre Blanche offers this website, including all information, features and services available from this website, to you the user, conditioned upon your acceptance of all the terms, conditions, policies and notices stated here. Your continued use of the website constitutes your agreement to all such terms, conditions, policies and notices.

How to contact us. You can contact us via the page which can be accessed via this link: https://lalettreblanche.com/ through the section ‘CONTACT US’. This page has a link to frequently asked questions ‘FAQS’.

For all other general enquiries, you can contact us on the following details:

Email: contact@lalettreblanche.com

Reach us through our WhatsApp phone number:   +31 (0) 642 77 9151

Purpose of This Site: This site is operated for the purpose of providing information on the products and/or services offered by Macmillan and its affiliates. Nothing on this site should be regarded as an offer to sell, or a solicitation of an offer to buy, any product or service of Macmillan or its affiliates.

Your Use of This Site: As a condition to your continued use of the website, you agree that you will not use this website for any purpose that is unlawful or prohibited by these Terms of Use. You agree that Macmillan may immediately terminate your access to this site if you violate these Terms of Use, or if we determine, in our sole discretion, that your use of this site is objectionable or is contrary to the intended purposes of this site. Without limiting the foregoing, it is our policy to terminate access to this site of any user whom we determine to be a repeat infringer, of these Terms of Use or any third-party rights.

2. THIS AGREEMENT

What these terms cover. These are the terms and conditions on which we offer, sell and supply any of our goods (Products) including an electronic book, downloadable audiobook or similar application (collectively, Digital Products) to you from our website at https://lalettreblanche.com/#  (the “Website”).

Agreement to these terms. When we accept your order (as per 1) you shall be deemed to accept these terms and conditions (the “Agreement”) and that you are entering into this Agreement.

Why you should read them. Please read these terms carefully before you complete your Order. These terms tell you who we are, how we provide goods to you, how we may change the Agreement, what to do if there is a problem and other important information.

If you do not agree to the terms you should not proceed with your Order.

3. ORDERS

How we will accept your request to purchase from our website (the “Order”). Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your Order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or for other reasons beyond our control.

Your order number. We will assign an order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the order number whenever you contact us about your Order.

Gift Cards, Vouchers, and Promo-codes. All gift cards and vouchers purchased from the online store at  lalettreblanche.com are valid for 12 months from the date of purchase and only redeemable against goods available at lalettreblanche.com. Each voucher and promo-code is for one-time use only. Gift Cards and Vouchers cannot be exchanged for cash. No change or refund will be given but the remaining balances will stay on the card for future redemption, within the 12-month validity period.  Please protect the gift card and treat it as cash, La Lettre Blanche cannot take responsibility for losses, damages, or stolen gift cards or vouchers. If we believe a gift card is fraudulent, we reserve the right to cancel the purchase and remove the credit. We reserve the right to amend gift card terms and conditions from time to time when considered necessary. If you have any questions, please contact us on: contact@lalettreblanche.com .

Once the gift card has expired, the recipient of the Gift Card or Voucher does not have the right to ask for a refund or to extend the duration of it.

4. DELIVERY

Delivery costs. The costs of delivery are as displayed to you on the Website.

Shipping destinations: We ship to the European Union, but if you want to buy from another country, please feel free to ‘CONTACT US’ and we will see if it is possible to ship anyway.

Shipping costs: The price varies depending on the country, the weight of the items and the courier company used. Therefore, the best way to know how much shipping will cost is to use the shipping cost calculator found in the cart. NOTICE: If you want to check the shipping costs or the estimated delivery time, you will first have to add the products you want to the cart. 

Estimated delivery times: Orders are typically processed within 1-2 business days. Standard shipping takes approximately 5-7 business days, depending on your location. Please note that delivery times may vary during holidays or due to unforeseen circumstances. For expedited shipping options or further assistance, please contact our customer support team at contact@lalettreblanche.com .

Free shipping: (a) For purchases over €150. (B) Free shipping across Spain.

We are not responsible for delays outside our control. If our supply of the Order is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We shall not be liable for delays caused by the event, but if there is a risk of substantial delay (of more than 30 days) you may contact us to end the contract and receive a refund for any products you have paid for but not received. Any valid refund will be returned within 30 days of receipt of a request for a refund.

5. PRODUCTS

Products may vary slightly from their pictures. The images of the products on the Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. You cannot copy or reproduce any products for the purposes of socially or commercially distributing such copies.

6. DIGITAL PRODUCTS USE, RIGHTS AND REQUIREMENTS

  • Digital Products are subject to the following usage rules (the Usage Rules).
  • You can use the Digital Product for personal, non-commercial use only.
  • You can store Digital Products on your personal computer, ebook reader, tablet or smartphone.
  • We recommend that you download content to your personal device in order to access it offline.
  • Detailed instructions on how to access Digital Products can be found in our ‘FAQS’ webpage.
  • Any exporting capabilities are solely for your personal use and shall not constitute a grant or waiver (or other limitation or implication) of any rights of the copyright owners in any text, audio, or video content, sound recording, underlying musical composition, or artwork embodied in any Digital Product.
  • The delivery of Digital Products does not transfer to you any commercial or promotional use rights in the Digital Products.
  • You cannot copy any Digital Products for the purposes of socially or commercially distributing such copies to another device or online.
  • All Digital Products are accessed via https://lalettreblanche.com/#  and are subject to LLB digital rights management, which allows you to use such Digital Products and restricts the ability to copy, paste, and print.
  • You agree that you will not attempt to, encourage or assist any other person to, circumvent or modify any security technology or software that is part of a Digital Product or used to administer the Usage Rules.
  • We reserve the right to modify the Usage Rules at any time.
  • Digital Products may not be copied, adapted, translated, made available, distributed, varied, modified, disassembled, decompiled, reverse engineered or combined with any other software, save to the extent that (i) this is permitted in the Usage Rules, or (ii) applicable law expressly mandates such a right which cannot legally be excluded by contract.
  • Except to the extent expressly provided by us in writing, Digital Products are provided 'as is' without any warranties, terms or conditions as to quality, fitness for purpose, performance or correspondence with description and we do not offer any warranties or guarantees in relation to Digital Product installation, configuration or error/defect correction.
  • Use of the Digital Products requires one or more compatible devices, Internet access (fees may apply), and certain software (fees may apply), and may require obtaining updates or upgrades from time to time. Because use of the Digital Products involves hardware, software, and Internet access, your ability to use the Digital Products may be affected by the performance of these factors. High speed Internet access is strongly recommended. You acknowledge and agree that such system requirements, which may be changed from time to time, are your responsibility

7. OUR RIGHTS TO MAKE CHANGES

Update to these Terms and Conditions. From time to time we may update the Agreement. It is up to you to check for updates and by continuing to use our website and complete Orders you are agreeing to any updated terms of the Agreement.

Digital Products: From time to time you may be required to update Digital Products. This could be for different reasons such as:

  1. to reflect changes in relevant laws and regulatory requirements for example, we may need to change the level of detail we hold about you, your account details and or any relevant regulatory changes; or
  2. to implement technical adjustments and improvements, for example to address a security threat.
  3. You acknowledge that some aspects of the Digital Products entails our ongoing involvement and that of our service provider https://lalettreblanche.com/# . Accordingly, in the event that we or our service provider change any part of the Digital Products, you acknowledge that you may no longer be able to use the Digital Products to the same extent as prior to such change or discontinuation, and that we shall have no liability to you in such case.

For this reason, we recommend that you archive one copy of each Digital Product you purchase on a secure device.

8. IF SOMETHING GOES WRONG

  • If there is an issue with a Product in your Order, please ‘CONTACT US’ within 15 days of receipt of shipment and refunds will be issued on a case by case basis. Please have your order number available.
      • Please note that our company operates with a virtual office, hence in case of a return you will need to contact us via email through ‘CONTACT US’ and we will provide you with the correct address for returning the packages.
    • In accordance with your statutory rights, you cannot get a refund for Digital Products once they have been downloaded to your device. If there are any issues with the Digital Products once downloaded, you should in the first instance check the guidelines in our ‘FAQS’.

9. YOUR USE OF THE WEBSITE

Registration, Passwords and Security. When you place an ‘order’ you have two options:

(a) to check out as a guest; or

(b) you can create a profile.

If you decide to create a profile, you will be required to set up a password and user

name to access the service (your “Log-In Details”).

Maintaining Log-In Details. You are responsible for keeping your Log-in Details secret and secure. You agree not to share them with anyone else - you are responsible for anything that happens in your account. We won’t check the identities of people using your profile and we will not be responsible for damage or harm suffered by you if your Log-in Details are used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware of or suspect any unauthorised use of your Log-In Details.

Information provided by you. You confirm that you are over 18 and you confirm that all information you provide to us (including on registration) are true, accurate and up to date in all respects and at all times.

You can update or correct your personal details at any time by amending your account details at My Profile - the one you create on: https://lalettreblanche.com/

Our Intellectual Property. We own or have a licence for all the rights in the Website, the content, Products and Digital Products. By entering this Agreement we are giving you a licence to use the Website and Digital Products and at no stage do we grant you ownership of any of the content on the Website, including Digital Products. You must not copy any of the content or remove it from the service itself for any purpose. We own all the intellectual property rights in the content on the Website including, without limitation, copyright in the Digital Products, trade marks, logos, graphics, photographs, animations, videos etc. You agree not to archive, reproduce, distribute, change, display, perform, publish, license, create derivative works from, offer for sale, or use any of the content service without our permission. You also agree not to decompile, reverse engineer or disassemble any software used in the service.

10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU 

    • We are only responsible for Products to the following extent:
      • Damage to or loss of Products or any part thereof in transit (where the Products are carried by our own transport or by a carrier on our behalf) for which you notify us in writing of such damage or loss within 30 working days of your receipt of the Products (if damaged) or 30 working days of the anticipated delivery date of the Products (if lost);
      • Defects in Products (not being defects caused by any act, neglect or default on your part) for which you notify us of such defect within 30 days of your receipt of the Products.
      • If you refuse or fail to take delivery of Products, any risk of loss or damage to the Products shall nonetheless pass to you, and without prejudice to any other rights or remedies we have, you shall remain liable for payment in full for the Products we delivered.
    • We and/or our service providers will provide updates to the Digital Products on a regular basis. It is your responsibility to keep your Digital Products updated on your personal device(s). We are only responsible to you for loss or damage to a device belonging to you in the unlikely event that it is proven to be directly caused by Us. It is very unlikely that this would occur but if you have problems with your account or Log-In Details do let us know as soon as possible.

11. OTHER IMPORTANT TERMS

Nobody else has any rights under this Agreement. This Agreement is between you and Us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this Agreement illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide access to the service, we can still require you to make the payment at a later date.

Laws Applicable to this Agreement and Jurisdiction for Legal Proceedings: We will make every effort to resolve any issues you may have. However, if you are dissatisfied with the resolution of any issue and wish to pursue legal proceedings, you may bring the matter before the competent Dutch court. This Agreement is governed by Dutch law, and any legal complaints or disputes must be submitted to the appropriate court in the Netherlands for investigation and adjudication.